At By Barny, your privacy is of utmost importance to us. We collect and retain personal information only when necessary, whether to enhance your shopping experience or to facilitate your interactions with our website. Rest assured, any information we hold is stored securely to ensure your peace of mind.

We may collect personal information directly from individuals, which can include contact details, complaint information, and financial data, all handled in strict accordance with our privacy standards.

When we collect personal information:

• When paying for goods with credit cards, and when processing returns or exchanges
• When goods are ordered online, and when putting goods on lay-by
• When you telephone us or visit our website and make an enquiry for which a later response is requested, and to do so requires your contact details
• When you ask to be included on marketing distribution lists, become a member of our website or interact with our social media services
• If you enter a competition we hold
• Job applicants and personnel, including their contact details, employment history and educational qualifications.  This may include “sensitive information” as defined in the Privacy Act. Further details about our privacy policy and practices for job applicants will be available at the time of application.

Use of personal information

We use the personal information collected from you for the purpose it was provided/ collected, including in the following ways: 

• To respond to enquiries received from you
• To process, confirm, fulfil and update you about your orders and to carry out our obligations arising from any contracts entered into between you and us
• To perform authorised financial transactions with you
• To verify your identity and to assist you if you have forgotten any username or password
• To communicate with you and provide you with information (whether by email, post or other means) about our products or services, where you have requested or consented to receiving this from us or where this provision is otherwise permitted under the Australian Privacy Principles
• To notify you about changes to our services
• To ensure that content from our site is presented most effectively for you and for your computer/device
• To allow you to participate in interactive features of our service, when you choose to do so
• To protect our legal interests and fulfil our regulatory obligations (if and to the extent necessary).

Cookies

Some of our web pages use cookies—small files placed on your hard drive for record-keeping purposes. Cookies help us recognise you and can make your subsequent visits smoother and more efficient.

You can configure your browser to notify you when a cookie is received, allowing you to decide whether to accept it. However, please note that disabling cookies may cause some web pages to function improperly or restrict access to certain information. Cookies themselves do not reveal your name, email address, or any personal information. However, if you provide personal information to our website, such as via email or other means, this information may be linked to data stored in cookies.

We securely store personal information in our own databases and, in some cases, in the databases of trusted third-party partners engaged to assist with electronic direct marketing, always in compliance with relevant privacy laws and confidentiality obligations.

All By Barny customers have the option to opt out of receiving marketing communications from us. If you prefer not to receive electronic marketing materials from By Barny or our selected third-party partners, please click the “unsubscribe” link included in any email communication we send.

Alternatively, you may email hello@bybarny.com to request removal from our marketing lists or to opt out of communications in other forms, including postal mail. You may also send a written request, including your email or physical address and unsubscribe preference, to the following address:

The Online Editor
By Barny
42 Baker St, Somerton Park
Adelaide SA, 5044

Disclosure of personal information

We may provide personal information to third parties for limited purposes, such as to help us provide goods and services to customers. Those persons and businesses include:

• Organisations that carry out credit, fraud and other security checks;
• Our online payment gateway service provider, for the purpose of facilitating payments;
• Couriers and delivery businesses (for example, Australia Post and other businesses, where  we arrange to deliver goods to you );
• Third-party software providers who store details of customer accounts for us; and
• Marketing businesses engaged by us to disseminate materials to which customers have consented.

We may also disclose your personal information to third parties:

• Where we have your express permission to do so;
• Where it can reasonably be inferred from the circumstances that you consent to the disclosure to the third parties;
• If Friend of Franki or substantially all of its assets are acquired by a third party, in which case personal information which we hold about our customers may be one of the transferred assets (subject to the same constraints on use and disclosure as under this policy); and
• If we are under a duty to disclose or share your personal information to comply with any legal obligation, or in order to enforce or apply our terms and conditions, or to protect the rights, property, or safety of Friend of Franki, its personnel or customers. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

We limit the information we provide to third parties to the information they need to help us provide goods and services to you.  We also enter into contracts with these third parties that require them to meet the privacy standards required by law in handling your personal information, and use your personal information only for the purposes that we gave it to them.

Security of personal information

We take all reasonable steps to protect your personal information, including internal and external security, restricting access to personal information to those who have a need to know or maintain technological products to prevent unauthorised computer access and regularly reviewing our technology to maintain security.

We treat website and credit card security seriously and endeavour to provide a secure, safe platform through which to conduct transactions.

Mobile Terms of Service

By consenting to By Barny’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of By Barny through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with By Barny. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt out of the Service at any time. Text the single keyword command STOP to Franki or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other By Barny mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to By Barny or email hello@bybarny.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received, and we will not be responsible for honouring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Changes to our privacy policy

We may modify, alter or otherwise update this privacy policy at any time. We will post revisions on our website. We encourage you to review this policy from time to time.

 If you have any questions or concerns relating to our privacy policy, our use of personal information, if you feel we have breached the Australian Privacy Principles or any registered binding Australian Privacy Principle code, or if you wish to access, update or correct the personal information we hold about you, you can do so by contacting us at the above address.