I signed up for your newsletter but haven’t received my welcome code. What should I do?Please first check your Promotions and Spam folders, as emails can occasionally be filtered there.You may also wish to re-enter your email address to ensure it was submitted correctly and without any typos. If you receive a notification stating that you are already subscribed, this means your email has been successfully recorded.If you’re still experiencing difficulties accessing your welcome code, please email us at hello@bybarny.com and our friendly team will be happy to assist.

How do I use a gift card or promo code?At checkout, you’ll find an option to enter your gift card or discount code.

• On desktop, this appears on the right-hand side of the checkout page
• On mobile, tap “Show Order Summary” to access this section

Please note:

• Only one discount code can be redeemed per order
• A gift card and a discount code may be used together on the same purchase

If I use a welcome code, is my order still eligible for a refund?Yes. Orders placed using welcome codes remain eligible for refunds.Please note that items purchased on sale or during promotional periods may be subject to exchange or credit note policies only, in line with our returns policy.

Orders & ChangesCan I change my order once it has been placed?If you notice an error in your order, please email us as soon as possible at hello@bybarny.com.While we’ll always do our best to accommodate changes, this may not always be possible due to our prompt order processing.

ShippingHow much does shipping cost?We offer free standard shipping on Australian orders over $150.For orders under $150:

• Standard shipping: $10 AUD (Australia Post)
• Express shipping: $12.99 AUD

Do you ship internationally?Yes. We currently offer international shipping for $25 AUD to the following countries:Canada, France, Finland, Germany, Greece, Ireland, Italy, Malaysia, New Zealand, Norway, Portugal, Singapore, Spain, Sweden, and the United Kingdom.

ReturnsHow do I return an item?Full details on how to return an order can be found on our Returns page:
https://www.bybarny.com/pages/returns

Can I return an online order in store?Yes. You’re welcome to return your online purchase at our Hyde Park boutique.Please note that returns processed in store are handled by our online returns department and may take some time to complete. You’ll receive an email confirmation once your return has been processed.

Customer CareI haven’t received a reply to my email — what should I do?Our online customer care team is based in Adelaide, Australia, and our business hours are Monday to Friday, 10:00am – 4:00pm.We aim to respond to all enquiries within 2 business days. During busy periods, such as sales or peak trading times, response times may be slightly longer.If you haven’t received a reply within 2 business days, please check your Promotions or Junk folders, as our emails may occasionally be filtered.

About By BarnyWhere is By Barny based?By Barny is an Australian jewellery brand founded in Adelaide, South Australia. Our jewellery is designed locally and shipped Australia-wide and internationally.

What type of jewellery does By Barny create?By Barny specialises in personalised and permanent jewellery, including necklaces, bracelets and charms designed to celebrate connection, memory and everyday moments.

What materials are used in By Barny jewellery?We primarily work with 18k gold-plated stainless steel and quality materials chosen for durability, comfort and everyday wear.

Permanent JewelleryWhat is permanent jewellery?Permanent jewellery is a clasp-free piece that is custom fitted and welded closed, creating a seamless bracelet, necklace or anklet designed to be worn continuously.

Does permanent jewellery hurt?No. The welding process is quick, safe and painless. A small protective barrier is used, and the weld itself takes just a few seconds.

Where do you offer permanent jewellery?Permanent jewellery experiences are currently offered in Adelaide, with pop-ups and events announced via our website and social channels.