I signed up for your newsletter but have not received my welcome code?

Please first check your promotions and spam folders, as emails can sometimes be filtered there. You may also wish to re-enter your email address to ensure it was submitted correctly without any typos. If you receive a notification stating that you are already subscribed, it means your email has been successfully recorded.

If you are still experiencing difficulties accessing your welcome code, please email us at hello@bybarny.com, and our friendly team will be happy to assist you.

How do I use a gift card or promo code?

At checkout, you will find an option to enter your gift card or discount code. On a desktop, this is located on the right-hand side of the page; on mobile devices, tap Show Order Summary to access this section.

Please note that only one discount code can be redeemed per order, but a discount code and a gift card may be used together on the same purchase.

If I use a welcome code, is my order still eligible for a refund?

Yes. Orders placed using welcome codes remain eligible for refunds. Please note that only items purchased on sale or during promotional periods are subject to exchange or credit note policies.

Can I change my order once it has been placed?

If you notice an error in your order, please email us as soon as possible at hello@bybarny.com. While we will do our best to accommodate changes, please understand this may not always be possible due to our prompt order processing.

How much will shipping cost?

We offer free standard shipping on Australian orders over $150. Orders below this threshold incur a $10 charge for standard postage via Australia Post, or $12.99 for Express shipping.

Do you ship internationally?

Yes, we currently offer international shipping for $25 AUD to the following countries: Canada, France, Finland, Germany, Greece, Ireland, Italy, Malaysia, New Zealand, Norway, Portugal, Singapore, Spain, Sweden, and the United Kingdom.

How do I return an item?

Full details on how to return an order can be found here:
https://www.bybarny.com/pages/returns

Can I return an online order in-store?

Yes! You are welcome to return your online purchase at our Hyde Park boutique. Please note that returns processed in-store are handled by our online returns department and may take some time to process. You will receive an email confirmation once your return has been completed.

I haven’t received a reply to my email

Our online customer care team is based in Adelaide, Australia. Our business hours are Monday to Friday, 10:00AM – 4:00PM.

We aim to respond to all enquiries within 2 business days. During busy periods (such as sales or peak trading days), response times may be longer, so we appreciate your patience.

Please also check your promotions or junk folders if you do not receive a reply within 2 business days, as our emails may sometimes be filtered there.